What our Customers say...


What a pleasure it has been for me to have had Paul work at my house for the past two months. This could have been a very stressful time having my house in disarray but Paul helped to make it a “little” less troublesome.  It is evident observing him that he truly loves what he is doing and his creative skills are truly remarkable.  SERVPRO is fortunate to have such a qualified employee but also one that is genuinely a nice person.

Thank you for coming out to help us during the storm.  The guys were delightful. They were swift, respectful, and courteous. They answered all my questions.

Within one hour of filing a claim with our insurance company for water damage in our home, SERVPRO was able to stop by and make an assessment. They got right to work with the proper equipment to fix our problem. They were able to reverse our in-home water damage so quickly! They have a great work ethic which helped minimize the damage to our house and disturbance to our lives.

Last year we called SERVPRO of South Worcester to help us when the ice dams caused severe damage to our home after a snow storm. Throughout the process, Wally was professional, patient, honest, and thorough when working with both my wife and me.  I highly recommend SERVPRO whether you need a routine cleaning or a more comprehensive restoration project. We hired them for both, and they’ve exceeded our expectations on each occasion.

I hired SERVPRO during the storm last October.  They were very responsive and took care of our home quickly. They were professional and tidy. They gave a good estimate with a fair price and delivered on what they said they would be able to do. It’s tough to find service like that anymore!

Thank your crew for working so long and hard to get us ready for school over the winter vacation. Our schedule was tight and we appreciated the long hours and the remarkable effort that SERVPRO put in to have us ready to go in time for the kids to come back.

SERVPRO of South Worcester provided us with friendly and polite service.  They responded to our emergency flood call during non-business hours quicker than we expected. They set appointments and met them at the exact time. They were willing to accommodate my availability for our meetings. The service provided surpassed what was expected to be accomplished. Thank you! I would highly recommend your services to any of those I know who may have the need.

At this time my wife Tina and I have been entirely satisfied with SERVPRO of South Worcester. I own a local law firm and I know what it takes to provide good service, and SERVPRO provided just that.  After we suffered damage from an ice dam, mold was discovered later on.  Wally’s crew came in to remediate and was so professional.  Everything was contained and we never once felt nervous about having mold being removed.  We would recommend SERVPRO to any of our friends and clients.

How do I even begin to thank you?  When our house caught fire last month my wife and I thought that our lives were ruined.  Everything that we owned was affected in some way - either by fire, smoke or water.  Our insurance recommended that we call SERVPRO and boy are we glad we did.  The response time was excellent and we immediately began to feel like we were going to get through this.  All of our belongings were inventoried and either cleaned or disposed of.  The parts of the house with soot were cleaned so well there wasn't even an odor and the burnt part of the house was contained off so the smell didn't get into the rest of the house.  I couldn't believe how quickly we were back in our house after the work was done.  Great job!

Your staff was courteous and did a great job.

Miquel and Franky are great, honest and hard working. They did a excellent job.

Arthur explained every process step thoroughly. He was extremely polite. He also offered information that I would not have known to ask. Donny DEFINETLY selects the best of the best to work for him who demonstrate pride in what they do!!! I have never had such a wonderful experience from everyone as I did today. Its nice to know there are people who still care and take pride in what they do. Donny - you and your crew are FANTASTIC and the best!!

Very professional and knowledgeable. Referable for future jobs!!

Anthony was very polite and I felt comfortable with him in my home!

Great Job Chris & Dan!

Excellent Service!! I had three gentlemen - Zac, Kyle & Joe who were outstanding! They were all professional and caring. Very high marks from me!!

They were very trustworthy. I forgot I placed a very old ring of my mother's on the fridge and when I returned home it was left for me on the counter.

Excellent! Would definitely recommend!

At the end of each visit the employees were great at explaining the next steps!

Fast, courteous staff. Thanks so much Servpro! You will be recommended. Thanks Joe M. - you're the best!

I just wanted to thank you and your team for everything. I am forever grateful and am recalling how gracious and hardworking you are. The day I called you to help me, your immediate response is something I will never forget. Thank you again.

Very thorough and courteous!

Excellent job! The carpet now looks like new! Kyle and Javier did a fantastic job. I'm very happy and satisfied with the job that they did at my house. I will definitely recommend your service to my family and friends.

I would highly recommend to anyone with any emergency problems!

My hat is off to Mark, an extremely hard-working, dedicated SERVPRO employee!

Wally and his crew did an outstanding job!

Wally & Justin were experts. I will tell my friends!

Very friendly and courteous. Very professional.

Justin and Mike are incredible! They work hard and are super nice!

Everyone was professional and thorough and did a great job on a timely basis. Thank you!

I called SERVPRO because we used you in 2013 with great success. We had a great experience again this time and I would highly recommend you to friends.

Justin and Mike were excellent representatives of SERVPRO. They 'acted like owners' with the pride they took in their work, professionalism and customer service.

I was impressed with the ease and ability of the team. Excited to move on to the next phase. Thanks guys!

Best carpet cleaning I've ever had! Very polite workers - kept on going non-stop.

Professional, diligent workers. I approve the work ethic and effort!

Nate, Chris and Andy were very professional and personable. We are very satisfied!

Awesome Job and People!

Denise and Javier were very professional & knowledgeable. They were terrific!

Great response time with initial phone call. Chris came out to evaluate my bathroom that day. The onsite folks were great!

Great service - good attitude!!

I am beyond happy with the work done. The basement looks better than it did before the water damage! Excellent work ethic and quality of work!!

Very courteous and polite - very knowledgeable!

Thank you for helping us on Christmas Eve! You are great! Professional. Courteous. Prompt. Awesome!

Absolutely excellent. Thank you!!!

Both Joe and Denice were friendly and very professional.

Joe and Juan came through in a clutch situation for us and I wouldn't hesitate to use these guys again. Great Job!

Thank you for exceeding my expectations on every level!

Debbie in the office understood my time frame and was extremely helpful!

I was extremely pleased with the outcome of the work done. My carpets look 'great'!

Amazing! I could not have asked for better service!

They did an amazing job on a house that was so dirty! They were extremely professional. Everything was explained before and answered any questions. I will use your company again. Thank You

This crew was amazing! Attention to detail was fantastic! I was very happy with SERVPRO.

Was hesitant to call. But once Wally arrived and I saw he was knowledgeable and cared for my family, I felt comfortable that we were in good hands with SERVPRO. We look forward to working with your company thru this disaster.

Job well done and also cleaned up well. Very responsive.

Excellent professional service by Travis, Chris and Ruben.

Exceptional service and pleasant!

Thank you for all your thoughtfulness and good work Wally, Denise and Javier.

Very pleased- Great job!

Quick resonse!  Professional employees! Made very a hard event easier.  Thank you

Job well done, cleaned up well.  Very responsive!

Loved my SERVPRO Team!

Wally was excellent!  He took charge of the situation and kept me informed by phone, as I am located out of state.  I had complete CONFIDENCE in him!

On time, very polite and nice!

Great job by Miguel, Franky, Chris and Joe!  Very nice and personal.

Wally and his team were great.  They explained the process to me and were flexible with my schedule. I would use again.

Very professional, excellent guys!

In a difficult and stressful situation the SERVPRO team responded quickly arriving an hour within my first call.  From my first interaction they were professionaland thoughtful recogniving my concerns, clearly explaining the process and then following through at every step.  Joe and Nathan were fantastic getting the job done.  Chris was detailed and knowledgeable.